Where is The Knife Store of America based?

    • Our primary warehouse is located in Cicero, Illinois.

    How long will my parcel take to arrive?

    Domestic (United States):

    • 4-8 days (Standard), 1-4 days (Expedited)


    • Canada: 10-14 days (Standard)
    • United Kingdom: 12-14 days (Standard)
    • Australia: 12-14 days (Standard)

    How do I track my package?

    • Tracking info will we sent to you via email 2-4 days after your order has been placed. You can track your order through our website or the emailed link, please contact us if you run into difficulties.

    How do I contact customer support?

    • Facebook chat in bottom right hand side of website, a customer support agent will reply within 1 hour (if you leave the website your conversation will move to your Facebook messages).
    • Customer support is available by email and phone, office hours are Mon - Fri (9am-5pm)
    • Email: support@kahunakitchen.com
    • Phone: (431) 809-5261

    Can I cancel my order?

    • Yes, contact us within 24hrs and we can guarantee you a full refund. After this time we will help you to the best of our ability.

    Will I be refunded if my order arrives defective?

    • Yes, orders defective upon delivery are subject to a full refund or replacement.

    Can I return my order?

    • Yes, orders can be returned within 30 days of purchase. Please contact customer support for further details.